Terms and conditions

1. Acceptance of terms

By accessing the website, creating an account, contracting a service, purchasing, downloading, installing, activating or using an Aures Software plugin, you accept these terms and the linked policies.

If you act on behalf of a company, you represent that you have sufficient authority to accept these terms for that company.

2. Nature of services and plugins

Custom web development services are provided according to the scope, proposal, timelines, deliverables, commercial conditions and approvals defined for each project.

Aures Software plugins, downloadable files, documentation, updates and activations are provided under a limited, non-exclusive, revocable, non-transferable license of use, subject to compliance with these terms.

Contracting a service or purchasing, downloading or activating a plugin does not transfer intellectual property over the software, source code, brand, documentation, architecture, designs, methodologies or licensing systems. The user only receives the rights of use or delivery expressly defined according to the contracted service, product or plan.

3. Account, access and security

The user is responsible for keeping credentials confidential, verifying account information and preventing unauthorized access.

We may suspend or limit an account when there are reasonable signs of fraud, abuse, use contrary to these terms, security risk or payment default.

4. Contracting, payment and delivery

Prices, scopes, plans, taxes, currency, payment conditions and availability will be shown before completing a purchase or contracting a service. Plugin delivery may occur through download, private dashboard, license activation or transactional email. Custom web development services are delivered according to the approved scope for each project.

The payment provider may apply its own terms, anti-fraud controls, validations, receipts and operational policies. Aures Software does not store full card or payment instrument data.

5. Per-domain licenses, activations and devices

Each license enables plugin use within the domains, sites, environments or limits defined by the purchased plan. An activation may be associated with technical data from the site, domain, installation, server device or environment needed to validate authorized use.

Sharing licenses, reselling keys, publishing private files, bypassing activations, modifying validation mechanisms, cloning installations to exceed limits, using the license in unauthorized third-party products or automating abusive activations is not allowed.

6. Updates, compatibility and support

Access to updates and support depends on the plan, license status and published commercial conditions. We may improve, correct, replace, remove or modify features to maintain security, compatibility and technical quality.

Support covers reasonable incidents related to the service or plugin contracted with Aures Software. It does not include hosting fixes, third-party conflicts, uncontracted customization, compromised sites, external implementation errors or changes made outside the approved scope or documentation.

7. Withdrawal, reversals and refunds

For custom web development services, cancellations, refunds or adjustments will be reviewed according to the approved scope, project progress, completed deliverables and accepted commercial conditions.

For plugins and downloadable products, download, activation, license use or effective access to the product may limit ordinary cancellation rights. This does not restrict mandatory consumer rights where applicable.

Requests related to verified failures, duplicate charges, transaction errors or specific commercial conditions will be reviewed case by case based on available evidence, service or license status and applicable rules.

8. Intellectual property

Aures Software retains all rights over trademarks, trade names, software, designs, interface, documentation, copy, images, architecture, know-how, licensing systems and proprietary materials.

No content from the site or product may be copied, distributed, published, sold, decompiled, sublicensed or exploited outside the granted license unless expressly authorized in writing.

9. Governing law and disputes

These terms are governed by the laws of Colombia, without prejudice to mandatory consumer protection rules that may apply in a specific case.

Before filing a formal claim, the parties will seek to resolve any dispute through direct, good-faith communication using Aures Software’s official email channel.